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Purpose/Problem

This article outlines how to determine why there are charges not eligible for coverage pertaining to a service request.

 

 

Audience and Scope

This article applies to resale homeowners inquiring about charges not eligible for coverage.

 

 

Terminology

Non-Covered Charges: Expenses related to completing diagnosis, repairs, or replacement under a Home Warranty Service Agreement that are a homeowner's responsibility.

 

 

Process

The "Warranty" coverage is not all-inclusive. However, it is designed to provide financial relief for the more expensive parts of your eligible systems and appliances, which means you may have Non-Covered Costs associated with covered systems and appliances. In addition, the Home Warranty Service Agreement is aimed at systems and appliances themselves, and does not take into consideration accommodations necessary to provide service on these systems and appliances in your specific home. Every home is different, which means that there may be Non-Covered Costs associated with accessing, modifying, or otherwise accommodating your home, systems, and/or appliances in order to proceed with a claim under a Home Warranty Service Agreement.

For details pertaining to your specific claim and charges, click here to log into your Homeowner Portal account.

Once you have logged in, you can:

1. Review your specific Home Warranty Service Agreement for coverage details.

2. Review the specific service request you are inquiring about.

3. Review your warranty terms, limits, and exclusions of your Home Warranty Service Agreement.

4. Submit a Claim Escalation for a representative to contact you directly.

 

 

Outcome

You now know how to determine why there's a non-covered charge for your claim.

 

Effective Date: 6/01/2021

Disclaimer: This article is intended to be solely informative in nature, and does not modify, alter, amend or otherwise affect in any way the terms of any Service Agreement or Warranty Coverage. Please refer to the Home Warranty Service Agreement and/or New Home Builder Warranty Booklet applicable to your specific home for all coverage details, procedures, rights and obligations. 2-10 Home Buyers Warranty is a family of companies with a mission to improve the experience of homeownership. As a Provider of Home Warranty Service Contracts, 2-10 Home Buyers Warranty is: 2-10 HBW Warranty of California Inc. in California; Home Buyers Warranty Corporation VI in Florida; 2-10 Home Buyers Warranty of Virginia, Inc. in Virginia; 2-10 Home Buyers Warranty of Oklahoma, Inc. in Oklahoma and Home Buyers Resale Warranty Corporation in all other states (OR Lic # 202003). As the Warranty Administrator for New Home Builder Warranties, 2-10 Home Buyers Warranty is Home Buyers Warranty Corporation III in New Jersey and Home Buyers Warranty Corporation in all other states.


 

 

Keywords: Not Covered, Non Covered, What's Covered, Covered Item, Non Covered Item